How do i stay up to date on the latest intersection: Fair trade news?
1) Follow us on social media! Find our handles at the bottom of the page 2) Subscribe to our newsletter at the bottom of the page to stay up to date and get exclusive offers.
Do you have a brick-and-mortar location?
Sadly, due to the current global circumstances we have given up our brick and mortar retail space. We currently are only online, and pickup, delivery and shipping are based out of Surrey, B.C.
Are you looking for influencers and brand ambassadors?
Yes! We love to collaborate! For information and to apply, click here
How does the Intersection: fair trade select artisan partners?
We love our artisan partners! Building meaningful and lasting relationships with our artisan partners is very important to us at The Intersection. We desire not to have a transactional, but tranformational relationship with our artisan partners. This means that we desire not only for the lives of our artisan partners to be transformed, but ours and yours as well! We believe that ethical business can be impactful at every stage, from harvesting raw materials to the hands and home of a product's final destination. In light of this, we take care to get to know potential partners and ensure that their mission, values, practices are in line with ours. To learn more about our mission, click here. Interested in becoming an artisan partner with us? Click here to learn more and to apply.
where can i find out about wholesale?
Click here to find out about and apply to become a wholesale partner.
how do i use my gift card / coupon code online?
Gift Cards All of our gift cards can be redeemed online. During checkout there will be an option to use a gift card, simply click and enter the numbers on the back of your gift card into the corresponding box. This will apply the gift card amount to your order, and you will be able to see it. Coupon Codes We regularly offer coupon codes for sales, exclusive offers, and promotion. Similarly to a gift card there will be an option during checkout to use a coupon code; simply enter the coupon code -for example "SAVE" into the corresponding box. This will apply the discount to all eligible items, and display your savings.
If you have any issues with your gift card, or applying a coupon code, contact us at: email@example.com
What are e-gift cards
E-gift cards are a great solution to these current times, and are simple and easy to use! When you purchase an e-gift card for someone, simply enter the recipient's email address and the gift card will be sent to them upon purchase. You will receive a confirmation email and receipt for the e-gift card. To use an e-gift card, there will be an option at checkout to add a gift card. Simply input the numbers from the e-gift card into the corresponding box and the gift card amount will be applied to your order.
If you have any further questions or issues with an e-gift card, contact us at: firstname.lastname@example.org
WHAT IS YOUR RETURN POLICY
Items can be returned up to 45 days from the date of purchase with the original receipt or proof of online purchase. For sanitary and safety reasons, no health and beauty products may be returned if they are opened. Items may be returned if they still have their tags, and are in their original condition. The customer is responsible for returning the item to The Intersection: Fair Trade, and items can be refunded or exchanged. All food and drink items are a final sale and can not be returned.
SHIPPING, DELIVERY & PICKUP
WILL MY ORDER BE AVAILABLE FOR LOCAL DELIVERY?
If you live in the Lower Mainland (Langley, Surrey, South Surrey, Delta, Burnaby, Port Moody, Coquitlam, Pitt Meadows) you can select "pickup" at checkout and we will contact you to arrange a time for delivery.
WHEN WILL MY ORDER BE SHIPPED, DELIVERED OR AVAILABLE FOR PICKUP?
Shipping -Orders are typically shipped within 1-3 business hours of ordering. All orders are shipped through Canada Post. Delivery -Delivery typically occurs within 4 days of ordering (we typically deliver on Tuesdays and Saturdays). Pickup -Pickup is usually available within 2 days of ordering. We will contact you when your order will be ready for pickup.
*Some exceptions apply -contact us at email@example.com for specific fulfilling questions, including faster shipping, delivery and pickup.
How much does shipping cost?
We offer flat rate shipping costs dependent on which province or region being shipped to. We offer free shipping withing B.C. on orders over $75 CAD. B.C. -$5 All other Provinces -$10 U.S.A. -$12 International -$15